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Contact
For questions about the Medicare Rx Education Network
: please visit our
Frequently Asked Questions
page to find answers to common questions, and to submit a question to the network.
For questions about the Medicare Prescription Drug Benefit
: please call 1-800-MEDICARE (633-4227) or contact your state health insurance assistance program (SHIP). SHIP has counselors in every state and several territories who are available to provide free one-on-one help with your Medicare questions or problems. See the list below to contact a SHIP counselor in your area.
State Health Insurance Assistance Program (SHIP)
Alabama Department of Senior Services
770 Washington Avenue RSA Plaza
Suite 470
Montgomery, Alabama 36130-1851
http://www.adss.state.al.us/ship.htm
800-243-5463
Alaska Medicare Information
Division of Senior and Disabilities Services Department of Health and Senior
Services
3601 C Street
Suite 310
Anchorage, AK 99503-5209
http://www.hss.state.ak.us/dsds/medicare.htm
800-478-6065 (in-state only)
907-269-3680
State Health Insurance Assistance Program (SHIP)
Arizona Aging and Adult Administration
1789 West Jefferson
Suite 950A
Phoenix, AZ 85007
http://www.de.state.az.us/aaa/programs/ship/default.asp
800-432-4040
Seniors Health Insurance Information Program (SHIP)
Arkansas State Insurance Department
1200 West Third Street
Little Rock, AR 72201-1904
http://www.accessarkansas.org/insurance/srinsnetwork/seniorshlth_p1.html
800-224-6330
Health Insurance Counseling and Advocacy Program (HICAP)
California Department of Aging
1300 National Drive
Suite 200
Sacramento, CA 95834-1992
http://www.cahealthadvocates.org
800-434-0222 (in-state calls only)
Senior Health Insurance Assistance Program (SHIP)
Division of Insurance
1560 Broadway
Suite 850
Denver, CO 80202
http://www.dora.state.co.us/insurance/senior/senior.htm
888-696-7213
CHOICES
State of Connecticut Department of Social Services
Division of Elderly Services
P.O. Box 484
Marlboro, CT 06447-9998
http://www.ctelderlyservices.state.ct.us/choices.htm
800-994-9422 (in-state calls only)
860-424-5862
ELDERinfo
Delaware Insurance Department
Rodney Building
841 Silver Lake Boulevard
Dover, DE 19904
http://www.state.de.us/inscom/departments/elder/eldindex.shtml
800-336-9500
302-739-6266
Health Insurance Counseling Project
George Washington University
National Law Center
Building A-B - 1 st Floor
2136 Pennsylvania Avenue, NW
Washington, DC 20052
http://dcoa.dc.gov/dcoa/cwp/view.asp?A=3&Q=523610
202-739-0668
Serving Health Insurance Needs of Elders (SHINE)
Florida Department of Elder Affairs
4040 Esplanade Way
Suite 280 S
Tallahassee, FL 32399-7000
http://elderaffairs.state.fl.us/doea/english/shine.html
800-963-5337
Georgia Cares
Division of Aging Services
2 Peachtree Street, North West
Atlanta, GA 30303
http://dhr.georgia.gov/portal/site/DHR/menuitem
800-669-8387
Division of Senior Citizens
Department of Public Health and Social Services
P. O. Box 2950
Hagatña, Guam 96932
No Web site
671-735-7382
SAGE Plus
Hawaii Executive Office on Aging
250 South Hotel Street
4 th Floor
Honolulu, HI 96813-2831
http://www2.state.hi.us/eoa/programs/sage_plus/
888-875-9229
Senior Health Insurance Benefits Advisors (SHIBA)
Idaho Department of Insurance
700 West State
3 rd Floor
Boise, Idaho 83720-0043
http://www.doi.state.id.us/shiba/shibahealth.aspx
800-247-4422 (in-state calls only)
Senior Health Insurance Information Program (SHIIP)
Illinois Department of Insurance
320 West Washington Street
Springfield, IL 62767-0001
http://www.ins.state.il.us/Ship/ship_help.htm
800-548-9034
217-785-9021
Senior Health Insurance Information Program (SHIIP)
Indiana Department of Insurance
311 West Washington Street
Suite 300
Indianapolis, IN 46204-2787
http://www.state.in.us/idoi/shiip/index.html
800-452-4800
Senior Health Insurance Information Program (SHIIP)
Iowa Insurance Division
330 Maple Street
Des Moines, IA 50319-0065
http://www.shiip.state.ia.us/
800-351-4664
Senior Health Insurance Counseling for Kansas (SHICK)
Kansas Department of Aging
New England Building
503 South Kansas Avenue
Topeka, KS 66003-3403
http://agingkansas.org/shick/
800-860-5260
State Health Insurance Program (SHIP)
Office on Aging
Kentucky Cabinet for Health Services
275 East Main Street, 3WF
Frankfort, KY 40621
http://chfs.ky.gov/dhss/das/ship.htm
877-293-7447
Senior Health Insurance Information Program (SHIIP)
Louisiana Department of Insurance
950 North Fifth Street
P.O. Box 94214
Baton Rouge, LA 70804-9214
http://www.ldi.state.la.us/
800-259-5301(in-state calls only)
225-342-5301
Maine Health Insurance Counseling Program
Bureau of Elder & Adult Services
442 Civic Center Drive
State House Station, Room 11
Augusta, ME 04333-0011
http://www.state.me.us/dhs/beas/hiap/purpose.htm
877-353-3771 (in-state calls only)
207-621-0087
Senior Health Insurance Assistance Program (SHIP)
Department of Aging
301 West Preston Street
Baltimore, MD 21201
http://www.mdoa.state.md.us/Services/ship.html
800-243-3425 (in-state calls only)
410-767-1100
Serving Health Information Needs of Elders (SHINE)
Executive Office of Elder Affairs
1 Ashburton Place
5 th Floor
Boston, MA 02108
http://www.medicareoutreach.org/
800-243-4636
Medicare/Medicaid Assistance Project (MMAP)
6105 West St. Joseph Highway, Suite 204
Lansing, Michigan 48917-4850
http://www.mymmap.org/
800-803-7174
Minnesota State Health Insurance Assistance Program
Senor LinkAge Line
Minnesota Board on Aging
540 Cedar Street
St. Paul, MN 55164-0976
http://www.mnaging.org/seniors/healthinsurance/SHIP.html
800-333-2433
Insurance Counseling and Assistance Program
Division of Aging and Adult Services
750 North State Street
Jackson, MS 39202
http://www.mdhs.state.ms.us/aas_info.html#MICAP
800-948-3090
Community Leaders Assisting Insured of Missouri (CLAIM)
Missouri Patient Care Review Foundation
200 Noth Keene Street
Columbia, MO 65201
http://www.primaris.org/beneficiaries/medicare_help.asp
800-390-3330
573-817-8320
State Health Insurance Counseling Program (SHIC)
State Office on Aging
111 North Sanders Street, Room 210
Helena, MT 59604
http://www.dphhs.state.mt.us/sltc/protective_legal/07.02.SHIP.CMS.htm
800-551-3191
406-444-7870
Nebraska Health Insurance Information Counseling and Assistance Program
(NICA)
Department of Insurance
Terminal Building
941 O Street, Suite 400
Lincoln, NE 68508-3690
http://www.state.ne.us/home/NDOI/nica/nica.htm
800-234-7119
State Health Insurance Advisory Program (SHIP)
Nevada Division of Aging Services
3100 West Sahara
Suite 103
Las Vegas, NV 89102-0000
http://nvaging.net/ship/ship_main.htm
800-307-4444
Health Insurance Counseling, Education, Assistance Service (HICEAS)
Division of Elderly & Adult Services
129 Pleasant Street
State Office Park Street South
Concord, NH 03301
http://www.nhhelpline.org/hiceas/hiceas/
800-852-3388 (in-state calls only)
603-225-9000
Senior Health Insurance Assistance Program (SHIP)
Division of Aging and Community Services
New Jersey Department of Health and Senior Services
P.O. Box 807
Trenton, NJ 08625-0807
http://www.state.nj.us/health/senior/ship.shtml
800-792-8820 (in-state only)
877-222-3737
Benefits Counseling
NM State Agency on Aging
2550 Cerrillos Road
Santa Fe, NM 87505
http://www.nmaging.state.nm.us/benes.html
800-432-2080 (in-state only)
505-4764799
Health Insurance Information Counseling and Assistance Program (HICAP)
New York State Office for the Aging
2 Empire State Plaza
Agency Building 2, 4 th Floor
Albany, NY 12223-1251
http://hiicap.state.ny.us/home/welcome.htm
800-701-0501
North Carolina Seniors’ Health Insurance Information Program (SHIIP)
Department of Insurance
111 Seaboard Avenue
Raleigh, NC 27604
http://www.ncdoi.com/Consumer/Shiip/Shiip.asp
800-443-9354 (in state only)
919-807-6900
Senior Health Insurance Counseling (SHIC)
North Dakota Department of Insurance
600 East Boulevard, Department 401
Bismarck, ND 58505
http://www.state.nd.us/ndins/consumer/details.asp?ID=58
888-575-6611
Ohio Senior Health Insurance Information Program (OSHIP)
Ohio Department of Insurance
2100 Stella Court
Columbus, OH 43215-1067
http://www.ohioinsurance.gov/ConsumServ/Oshiip/WhatisOSHIIP.htm
800-686-1578
Oklahoma Insurance Department (SHICP)
Senior Health Insurance Counseling Program
P.O. Box 53408
2401 North West 23 rd Street
Suite 28
Oklahoma City, OK 73107
http://www.oid.state.ok.us/consumer/shicp.html
800-763-2828 (in-state only)
405-521-6628
Senior Health Insurance Benefits Assistance (SHIBA)
Oregon Division of Insurance
250 Church Street SE,
Suite 200
Salem, OR 97301-3883
http://www.cbs.state.or.us/external/shiba/index.html
800-722-4134 (in-state only)
503-378-2014
APPRISE
Pennsylvania Department of Aging
555 Walnut Street
5 th Floor
Harrisburg, PA 17101-1919
http://www.aging.state.pa.us/aging/CWP/view.asp?A=282&QUESTION_ID=173806
800-783-7067
Puerto Rico Governor’s Office of Elderly Affairs
Cobias Plaza Building
Umlevel Stop 23
Ponce De Leon
San Juan, PR 00902
No Web site
877-725-4300
Senior Health Insurance Program (SHIP)
Rhode Island Department of Elderly Affairs
Benamin Rush, Building #55
35 Howard Ave.
Cranston, RI 02920
No Web site
401-462-4444
Insurance Counseling Assistance & Referrals for Elders (I-CARE)
Lt. Governor’s Office on Aging
1301 Gervais Street, Suite 200
Columbia, SC 29202
http://www.dhhs.state.sc.us/InsideDHHS/Bureaus/BureauofSeniorServices/other
12372432003.htm
800-868-9095
Senior Health Information and Insurance Education (SHIINE)
Center for Active Generations
2300 West 46th Street
Sioux Falls, SD 57104
http://www.state.sd.us/social/asa/shiine/index.htm
800-536-8197
State Health Insurance Assistance Program (SHIP)
Commission on Aging and Disability
Andrew Jackson Building
9th Floor
500 Deaderick Street
Nashville, TN 37243-0860
www.state.tn.us/comaging/ship.html
877-801-0044
Health Insurance Information, Counseling, and Advocacy Program (HICAP)
Texas Department on Aging
701 West 51 st Street MC: W352
Austin, TX 78751
http://www.dads.state.tx.us/services/dads_help/aaa/hicap.html
800-252-9240
Health Insurance Information Program (HIIP)
Utah Division of Aging and Adult Services
Department of Social Services
120 North 200 West Street,
Box 45500
Salt Lake City, UT 84103
http://www.hsdaas.utah.gov/insurance_programs.htm
800-541-7735 (in-state only)
801-538-3910
State Health Insurance Assistance Program (SHIP)
Northeastern Vermont Area Agency on Aging
1161 Portland Street
St. Johnsbury, VT 05819
http://www.medicarehelpvt.net/
800-642-5119 (in-state only)
802-748-5782
State Health Insurance Assistance Program (VI SHIP)
Gov, Juan F. Luis Hospital Medical Center
4007 Estate Diamond
St. Chrishansted, VI 00802
No Web site
340-772-7368
St. Thomas Office
Roy L. Schneider Hospital
9048 Sugar Estate
St. Thomas, VI 00802
340-714-4354
340-772-7368
Virginia Insurance Counseling Assistance Project (VICAP)
Department for the Aging
1610 Forest Avenue
Suite 100
Richmond, VA 23229
http://www.aging.state.va.us/vicap.htm
800-552-3402
Statewide Health Insurance Benefits Advisors (SHIBA)
Washington State Office of the Insurance Commissioner
810 Third Avenue
Suite 650
Seattle, WA 98104-1615
http://www.insurance.wa.gov/consumers/shiba/default.asp
800-562-6900
Senior Health Insurance Network (SHINE)
WV Bureau of Senior Services
1900 Kanawha Boulevard East, 3 rd Floor Town Ct Mall
East Building 10
Charleston, WV 25305-0160
http://www.state.wv.us/seniorservices/shine/
877-987-4463
Elderly Benefits Specialists
Bureau of Aging & Long Term Care Resources
1 West Wilson Street
Room 450
P.O. Box 7851
Madison, WI 53707
http://dhfs.wisconsin.gov/aging/genage/benspecs.htm
800-242-1060
Wyoming State Health Insurance Assistance Program (WYSHIIP)
Wyoming Senior Citizens, Inc.
1130 Major Avenue
Riverton, WY 82501
http://www.wyomingseniors.com/WSHIIP.htm
800-856-4398
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